Please see the password problems link HERE for help with your username & password.
What is the difference between a membership and buying credits?
By joining as a Member you can:
- Watch our entire collection of 100% original COLT Studio Group films online and in up to 720p HD resolution
- Access to the 50 years of COLT Men photo and video galleries
- Enjoy exclusive updates
- One membership gets you access to all of our content on any device (PC or MAC) or any mobile device
- Enjoy discounted pricing on scene downloads and/or stash to the cloud
By buying credits to download you may:
- This option is recommended for users who are interested in keeping scenes specific forever with no time restrictions
- Ideal for users who do not like memberships and only want specific scenes
- Buy credits, spend it as you choose, your credits never expire
- Does not rebill
- Once you purchase a scene you own it forever
- Download to own scenes with no DRM (Digital Rights Management)
Do you offer HD streaming?
Yes. Our COLT Studio Group videos are encoded in 2 different speeds. The higher resolution is 720p HD. We host our videos in our own super-fast streaming video servers. Our servers are dedicated exclusively to stream our videos. We do not share our servers with any other content they are 100% dedicated to stream only our content. You simply click and they will begin playing.
Does your site have a refund policy?
We do not offer refunds under any circumstances; this is accepted as you join. We provide full customer service to assist you resolve any technical inconvenience you may have. Please keep in mind that with a recurring membership you will be charged a monthly fee to your credit card every month until cancelled. You can cancel your account at any time, however the first month is always charged and no refund applies. If you want to know how to cancel your membership please read "How do I cancel my membership?”. If you want to have a non-recurring membership we offer several non-recurring options you may find of your convenience on our JOIN page. You will not be eligible for a refund because you dislike the site content after you purchased a membership or any other subscription. If you have any questions about this matter, please send us feedback.
I tried to purchase more credits or upgrade to a membership and I was denied.
Visit this link. There you can look up the billing company that processed your purchase and you will be able to then look up your subscription account and update your payment information, depending on which billing company processed your purchase.
I am unable to view videos when logged in. The video says it's unavailable. What is wrong?
Sounds like you are trying to access our videos from a country that blocks adult video or you are trying to access our site through a proxy service, or have a slow or unstable connection to the internet. If this is the case and you are having a problem playing videos we can convert your purchase to credits and you should be able to easily download videos for offline viewing.
I have a MAC, can I watch the movies once I become a member?
Absolutely! Our site is compatible with both PC and MAC.
Is joining COLTstudiogroup.com secure?
Yes! Your privacy is important to us. All payment transactions are handled through 128-bit encryption. We will never provide your email address to any third party.
What will appear on my credit card statement?
The charge will read "CCBill.com *Prowest M”
Can I sign up for your specials and new scene announcements?
Yes, just fill in the info below.
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2. I acknowledge that sexually explicit depictions of male homosexual conduct appear on this web site. I am familiar with material of this kind. I am not offended by such materials and wish to view them. I am entering this website because it has adult content and I find adult content neither offensive nor objectionable.
3. I am fully aware of the laws and community standards of the locality and community to which I am transporting via the internet and am solely responsible for my actions. I do not reside in a Nation, State, County or Locality where this material is considered obscene; nor do I live in a Nation, State, County, or Locality where it is illegal to view, possess or distribute such sexually explicit material.
4. I am requesting this site for my own non-commercial use in my own private residence.
5. I acknowledge that the material found on this site is not intended for minors or person who object to adult content.
6. I agree that all information I disclose to COLT Studio Group, its agents, partners, and affiliates is solely mine, accurate, current, and does not infringe on other’s privacy.
7. I certify that I am the owner or beneficial holder of the credit card used to make any purchases, or that I have the express permission from the owner of the credit card to use it for purchases. I understand that the membership fees that I incur are not refundable.
8. I agree that COLT Studio Group, its agents, partners, and affiliates have the right to use any information that I disclose to them for any purposes they see fit.
9. I agree that COLT Studio Group may capture details of my identity and internet usage for the purposes of fraud and piracy reduction.
10. I understand that all materials and contents of this site are the sole property and copyright of COLT Studio Group.
11. I will not copy, upload, transmit, transfer, distribute, publish, modify or use any of the material on this website, including the underlying HTML source for any commercial or other purpose without written permission signed by COLT Studio Group. Under the Digital Millennium Copyright Act (DMCA) of 1999 we will contact the service provider (ISP) of any site using unauthorized content, putting them on notice to the allegations of copyright infringement. The ISP is required by law to remove or block access to the alleged materials during the investigation into such claims.
12. I acknowledge that all models in all movies featured on this site are over 18 years of age. Pursuant to Title 18, Part I, Chapter 110, § 2257 of the U.S. Code, all models and actors depicted in products and visuals on this website were over the age of eighteen (18) at the time of creation of said depictions, according to the Custodian of Records at the studio(s) that created said products or visuals.
13. Bookmarking or directly accessing any page on this website and bypassing this Agreement shall constitute an implicit acceptance of this Agreement
Privacy Policy
This privacy policy discloses the privacy practices for COLTstudiogroup.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at Orders@COLTstudiogroup.com.